FAQ

  

 

DROPSHIPMENT

What is the VidaXL's Drop- Shipping Program?

The vidaXL Drop-Shipping program is a retail fulfillment method where vidaXL offers online sellers the opportunity to sell more than 20,000 SKUs and have the items shipped directly to your customer's doorstep.

 

What are my benefits as a vidaXL drop-shipper?

Here are some of our main benefits as a vidaXL drop-shipper:

  • Extensive catalog

Sell more than 20,000 SKUs, including access to 20 of our major categories and more than 100 of our subcategories.

  • VidaXL’s warehousing service

Drop-shippers don’t need to worry about dispatching orders, and managing inventory.

  • Customized products to the local market

vidaXL has a team specialized in developing products which are popular among local markets.

  • Localized product content

vidaXL has a team specialized in local languages applicable for 29 countries

  • Low risk

You don’t need to invest much. You only pay after the product is sold out.

  • Returns handled

vidaXL will handle returns for drop-shippers.

 

Can I sell vidaXL products without registering as a VidaXL drop-shipper?

No, if you are not registered as one of our Drop-Shipping partners you will not be permitted to sell vidaXL products.

 

Can I use vidaXL product pictures on my own website?  

If you are registered as a vidaXL drop-shipper you are allowed to make use of the vidaXL product images provided by vidaXL.

 

How do I become a vidaXL drop-shipper? 

You can become a vidaXL drop-shipper by signing up via our website.

https://b2b.vidaxl.com/pages/1-sign-up

 

Who am I doing business with? 

  • Vida XL International B.V., if you dropship to NL, UK, ES, FR, GR, IE, NO, SE, PT, IT, BE.
    • Located at Mary Kingsleystraat 1, (5928 SK) Venlo. Operating in the Netherlands under the VAT number: NL8506.43.545.B.01, trading under Chamber of Commerce Limburg number 52876861.
  • Vida XL Europe B.V., if you dropship to BG, AT, CZ, DE, DK, EE, FI, HR, HU. LT, LV, PL, RO, SI, SK.
    • Located at Mary Kingsleystraat 1, (5928 SK) Venlo. Operating in the Netherlands under the VAT number: NL8200.55.220.B01, trading under Chamber of Commerce Limburg number 09188362.
  • TM Handelsgesellschaft GmbH, if you dropship to CH
    • Located at Lindenstrasse 16, (6340) Baar, operating in Switzerland under VAT number: CH E45 1181434, and registered under number 1235780-81.
  • Vida XL LLC, if you dropship to US.
    • Located at 12200 Arrow Rte, Rancho Cucamonga (CA 91739-9682), operating in the United States of America, and registered under number 323 315-0448.
  • HB Commerce PTY Ltd, if you dropship to AU.
    • Located at 201 Elizabeth Street, Sydney (2000), operating in Australia under ABN number 48154339438 and registered under the ACN number 154339438.

 

Is vidaXL dropshipping free?

We only charge a small all-in fee of 30€ per month. This fee includes real-time data feeds, bulk import functionality, API access and many more. More information can be found here.  

 

Are there any additional costs?

There are no additional costs, apart from the 30 euros fee that a drop-shipper pays per Drop-Shipping account.

 

Is vidaXL dropshipping available in my country?

Most certainly! However, your account can only be used for 1 country at the time. This means that if you would like us to ship to more countries, you would need an extra account per country. The multi-account (one email for multiple countries) is not available yet. For more information, contact dropshipment@vidaxl.com.

vidaXL ships to: Australia, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, the Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom and the United States.

 

Can I sell vidaXL products in my local currency?

Yes, you will be able to sell in the currency that you register.

If you wish to sell in the UK the products will be sold pounds. If you wish to sell in an EU country it will be in Euros, and so on….

 

How long does it take before my new registration is verified?

  1. If you register today you should receive an e-mail confirming your registration the following day.
  2. If you have a valid VAT number, we need to see to it that the VAT number that you have provided is valid.
  3. After confirming the payment information for the subscription fee and VAT validation, the account can be created within three working days.
  4. If you don’t have a valid VAT number, after confirming the payment information, the account can be created within three working days.

 

How many years is the warranty of vidaXL products?  

All vidaXL items have a warranty of 2 years.

 

Does vidaXL take care of warranty issues?

Yes, vidaXL takes care of warranty issues.

 

Do I need to have a registered business/ VAT number to become a VidaXL drop-shipper?

If you will register as a private seller you will not be required to provide a VAT number.

If you will register as a business, you will be required to provide us with your VAT number.

 

Is the content only available in English?

No, we can provide you a content feed in XML or CSV with the translated content in 24 languages to integrate with your website or sales platform. However we only provide one language per subscription. 

 

What are plug-ins?

Plug-ins are Drop-Shipping connectors used for webshops. vidaXL provides Drop-Shipping connectors for Lightspeed e-Com, Magento 1&2  and WooCommerce webshops. Plug-ins allow drop-shippers to import vidaXL products on to their webshops with ease via Webshopimporter.com

With the vidaXL’s Drop-Shipping connector you can easily synchronize your product’s data feed with your shop. It allows you to provide your customers with up to date information regarding prices and stocks that vidaXL provides.

For more information visit:  https://b2b.vidaxl.com/pages/10-webshop-plugins .

 

Do you provide shop plug-ins?

Yes, we do. For more information, please check here.

 

What is real-time data feed?

A real-time data feed contains product content, price, and stock. It is updated on an hourly basis in .csv or .xml.

 

How often does the feed get updated?

Our data feed is updated on an hourly basis.

 

Are the prices excl. VAT?

Yes. The whole price in the feed is excluding VAT on the product pages. The correct VAT will be calculated during checkout.

 

I would like to drop-ship to a different country in Europe, what VAT should I use?

view the table below:

 

How can I pay for my orders?

While at the checkout, choose the available payment method.

We currently support PayPal. Wallet function is available as well. You can buy credit here.

Please keep in mind that we are still working on the website, some payment methods might not be available to you. In the future, we'll have Creditcard payments as well.

 

What kind of payment methods do you support?

We currently support PayPal. Wallet function is available as well. You can buy credit here.

Please keep in mind that we are still working on the website, some payment methods might not be available to you. In the future, we'll have Creditcard payments as well.

 

What happens after my payment?

Once we have received your payment, we will prepare your order for shipping and send you a track & trace code by email. You can check our delivery info here.

 

Which shipping methods does vidaXL provide?  

Shipping method of vidaXL is done via land transport. Our warehouse works with different logistics carriers in different countries.

 

For more information visit:  https://b2b.vidaxl.com/pages/14-delivery-information

 

What is the shipping time?  

Shipping time refers to the estimated number of days before an order is received by a customer. Shipping time varies by country. Please check more information in offered feeds.

 

Who is responsible for the shipment?

vidaXL ships the goods to your end-consumer.

 

Do I get a tracking number for my order?

Yes, tracking codes will be provided for you in “order history”.

 

Are invoices placed in the packages of the products?

No, Invoices will not be placed inside the box of the order.

 

Are returns free?

Free pre-paid returns and exchanges are available within 30 days of receiving shipment in most cases. Your request for free return will not be granted after 30 days of receipt of shipment.

 

ACCOUNT

How do I change my password?

You can change your password at any time. How? Click on the “My Account” tab you see on the top right of your screen. You will be directed to your account page.

Can I deliver to different countries in one account?

No, one account is only for one country. You have to make anther subscription.

 

ORDERS

What is the return procedure?

B2Bservice@vidaxl.com .. For any return, please contact vidaXL B2B service team: here Please check our return policy