FAQ

DROPSHIPMENT

Who am I doing business with? 

  • Vida XL International B.V., if you dropship to NL, UK, ES, FR, GR, IE, NO, SE, PT, IT, BE.
    • Located at Mary Kingsleystraat 1, (5928 SK) Venlo. Operating in the Netherlands under the VAT number: NL8506.43.545.B.01, trading under Chamber of Commerce Limburg number 52876861.
  • Vida XL Europe B.V., if you dropship to BG, AT, CZ, DE, DK, EE, FI, HR, HU. LT, LV, PL, RO, SI, SK.
    • Located at Mary Kingsleystraat 1, (5928 SK) Venlo. Operating in the Netherlands under the VAT number: NL8200.55.220.B01, trading under Chamber of Commerce Limburg number 09188362.
  • TM Handelsgesellschaft GmbH, if you dropship to CH
    • Located at Lindenstrasse 16, (6340) Baar, operating in Switzerland under VAT number: CH E45 1181434, and registered under number 1235780-81.
  • Vida XL LLC, if you dropship to US.
    • Located at 12200 Arrow Rte, Rancho Cucamonga (CA 91739-9682), operating in the United States of America, and registered under number 323 315-0448.
  • HB Commerce PTY Ltd, if you dropship to AU.
    • Located at 201 Elizabeth Street, Sydney (2000), operating in Australia under ABN number 48154339438 and registered under the ACN number 154339438.

Is vidaXL dropshipping free?

We only charge a small all-in fee of 30€ per month. This fee includes real time data feeds, bulk import functionality, API acces and many more. More information can be found here.  

Is vidaXL dropshipping available in my country?

Most certainly! However, your account can only be used for 1 country at the time. This means that if you would like us to ship to more countries, you would need an extra account per country. The multi-account (one email for multiple countries) is not available yet. For more information, contact dropshipment@vidaxl.com.

vidaXL ships to: Australia, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, the Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom and the United States.

Is the content only available in English?

No, we can provide you a content feed in XML or CSV with the translated content in 24 languages to integrate with your website or sales platform. However we only provide one language per subscription. 

Do you provide shop plugins?

Yes, we do. For more infomation, please check here.

Are the prices excl. VAT?

Yes. The wholeprices in feed are excluding VAT on the product pages. The correct VAT will be calculated during checkout.

How can I pay for my orders?

While at the checkout, choose the available payment method.

We currently support PayPal. Wallet function is avaible as well. You can buy credit here.

Please keep in mind that we are still working on the website, some payment methods might not be available to you. In the future, we'll have Creditcard payments as well.

What kind of payment methods do you support?

We currently support PayPal. Wallet function is availble as well. You can buy credit here.

Please keep in mind that we are still working on the website, some payment methods might not be available to you. In the future, we'll have Creditcard payments as well.

What happens after my payment?

Once we have received your payment, we will prepare your order for shipping and send you a track & trace code by email. You can check our delivery info here.

Who is responsible for the shipment?

vidaXL ships the goods to your end-consumer.

 

ACCOUNT

How do I change my password?

You can change your password at any time. How? Click on the “My Account” tab you see on the top right of your screen. You will be directed to your account page.

Can I deliver to different countries in one account?

No, one account is only for one country. You have to make anther subscripotion.

 

ORDERS

What is the return procedure?

Please check our return pocily here. For any return, please contact vidaXL local customer service here.