Chat is available within the following time frames: 

12:00-13:00 (GMT+10)
10:00-11:00 (GMT+2)

For order-related questions please reach out to our customer service team b2bservice@vidaxl.com.

Delivery information

Delivery Information

Here you can find all the information regarding the estimated dispatch time and estimated delivery time per-country.

Country Dispatch time/ Business Days Total delivery time/ Business Days Pallet delivery time*/ Business Days Last update date
Australia-ACT 2 - 3 4 Not applicable 2020/4/20
Australia-NSW/VIC 2 - 3 5 Not applicable 2020/4/20
Australia-NT 2 - 3 9 Not applicable 2020/4/20
Australia-QLD 2 - 3 7 Not applicable 2020/4/20
Australia-SA/TAS 2 - 3 6 Not applicable 2020/4/20
Australia-TAS 2 - 3 16 Not applicable 2020/4/20
Australia-WA 2 - 3 14 Not applicable 2020/4/20
Austria 4 7 11 2020/5/11
Belgium 5 10 9 2020/5/11
Bulgaria 2 7 Not applicable 2020/5/11
Croatia 2 9 Not applicable 2020/5/11
Czech Republic 4 11 12 2020/4/27
Denmark 4 8 10 2020/5/11
Estonia 2 7 Not applicable 2020/5/11
Finland 4 9 Not applicable 2020/5/11
France 9 11 6 - 9 2020/5/25
Germany 3 5 6 - 9 2020/5/13
Greece 4 9 Not applicable 2020/5/13
Hungary 2 9 Not applicable 2020/5/11
Ireland 4 7 9 2020/5/13
Italy 6 10 8 - 11 2020/5/25
Latvia 4 8 Not applicable 2020/5/11
Lithuania 4 8 Not applicable 2020/4/27
Netherlands 2 4 6 - 8 2020/5/13
Norway 4 10 Not applicable 2020/5/13
Poland 4 7 11 2020/4/27
Portugal 7 19 Not applicable 2020/5/11
Romania 4 11 Not applicable 2020/4/27
Slovakia 4 8 Not applicable 2020/5/11
Slovenia 4 10 Not applicable 2020/4/27
Spain 9 13 Not applicable 2020/5/27
Sweden 4 8 11 2020/4/20
Switzerland 7 11 8 - 10 2020/5/11
United Kingdom 4 7 9 2020/4/05
United States 1-2 5 - 8 Not applicable 2020/5/11

 

* Note that for pallet products an appointment needs to be made with the customer in order to schedule a delivery time and day.

Country Carrier (Parcel) Carrier (Pallet)
Austria (AT) GLS RABEN
Australia (AU) FASTWAY, DFE, AUSPOST, COURIERS PLEASE, TOLL  
Belgium (BE) DPD, POST NL, PACKS, GLS K+N
Bulgaria (BG) GLS,DPD_RO  
Switzerland (CH) DPD, STRECK Streck
Czech Republic (CZ) DPD RABEN
Germany (DE) DPD, GLS, Hermes RABEN, RABELINK
Denmark (DK) DPD K+N
Estonia (EE) DPD_PL  
Spain (ES) SEUR,Sending  
France (FR) GLS K+N
Finland (FI) DPD  
Greece (GR) DPD  
Croatia (HR) GLS  
Hungary (HU) DPD,DPD_RO  
Ireland (IE) GLS, YODEL K+N
Italy (IT) BRT RABEN
Lithuania (LT) DPD_PL  
Latvia (LV) DPD_PL  
Netherlands (NL) DPD, POST_NL K+N, RABELINK
Norway (NO) BRING  
Poland (PL) DPD_PL RABEN
Portugal (PT) SEUR, Sending  
Romania (RO) GLS,DPD_RO  
Sweden (SE) DPD K+N
Slovenia (SI) DPD  
Slovakia (SK) GLS  
United Kingdom (UK) GLS, YODEL, DPD K+N
United States (US) UPS  

 

Please see the following blocked zip codes per country. If the zip code you would like to sell to is in here, it means we cannot ship to that area, and therefore you cannot place orders for this address

 

Countries that don't have blocked zip codes, and therefore we can ship everywhere within that country

  • Netherlands
  • Estonia
  • Ireland
  • Lithuania
  • Latvia
  • Belgium
  • Bulgaria
  • Austria
  • Croatia
  • Czech Republic
  • Hungary
  • Italy
  • Poland
  • Romania
  • Slovakia
  • Slovenia

Blocked zip code areas per country

Germany

  • hiddensee
  • Pellworm
  • Hooge
  • North Marsch-Langeness
  • Gröde
  • Foehr
  • fog
  • Sylt
  • Langeoog
  • Spiekeroog
  • Wangerooge
  • Norderney
  • Right
  • Baltrum
  • Borkum
  • Helgoland
  • Chiemsee

France

  • Corsica
  • Ile de Bréhat
  • Ushant Island
  • Ile de Batz
  • Molène Island
  • Ile de Sein
  • Belle Ile
  • Ile de Groix
  • Ile aux Moines
  • Ile d'Arz
  • Ile D'Yeu
  • French overseas areas (DOM TOM)
  • Monaco

Denmark

  • Faroer Islands
  • Ronne
  • Aakirkeby
  • Nexo
  • Svaneke
  • Ostermarie
  • Gudhjem
  • Allinge
  • Klemensker
  • Hasle
  • Greenland
  • Sejerø
  • Marstal
  • Ærøskøbing
  • Søby Ærø
  • Fanoe
  • Fur
  • Samsø Municipality
  • Anholt
  • Læsø

United Kingdom

  • Guernsey
  • Outer Hebrides
  • Isle of Man
  • Jersey
  • Kirkwall
  • Shetland islands

Sweden

  • Alsvik
  • Ingmarsö
  • Gällnöby
  • namdo
  • Runmarö
  • Stavsudda
  • Ornö
  • Drottningskär
  • Asperö
  • Källö-Knippla
  • Skarhamn
  • Furusund

Greece

  • Attica
  • Crete
  • Chios
  • Samos
  • Cyclades
  • Dodecanese

Spain

  • Balearics
  • Gran Canaria
  • Tenerife

Australia

  • PO Boxes
  • Norfolk Island
  • Christmas Island and Cocos (Keeling) Island
  • Australian Antarctic Territory

United States

  • PO Boxes
  • Puerto Rico
  • Virgin Islands
  • San Juan Municipality
  • Hawaii
  • Alaska
  • Military bases

Norway

  • Kleppestø
  • Spitsbergen

Finland

  • Åland Islands

Portugal

  • Madeira and Azores