Due to Chinese New Year will be extending our response time to your service-related queries by two (2) working days.   

The Service email addresses that will be affected by the coming holiday are as follows: 

• Seller support (dropshipment@vidaxl.com)
• Customer Service (B2Bservice@vidaxl.com)

Kindly note that this holiday will take place from January 24 - 30, 2020. 

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Delivery information

Delivery Information

Here you can find all the information regarding the expected dispatch time and expected delivery time per-country.

Country Dispatch time/ Business Days Total delivery time/ Business Days Pallet delivery time*/ Business Days
Australia - ACT 2 - 3 4 Not applicable
Australia-NSW/VIC 2 - 3 5 Not applicable
Australia-NT 2 - 3 11 Not applicable
Australia-QLD 2 - 3 7 Not applicable
Australia-SA/TAS 2 - 3 6 Not applicable
Australia-WA 2 - 3 12 Not applicable
Austria 3 6 11
Belgium 3 5 9
Bulgaria 3 6 Not applicable
Croatia 3 6 Not applicable
Czech Republic 3 6 12
Denmark 3 6 10
Estonia 3 6 Not applicable
Finland 3 8 Not applicable
France 4 6 6 - 9
Germany 3 6 6 - 9
Greece 3 9 Not applicable
Hungary 3 6 Not applicable
Ireland 6 8 9
Italy 5 7 8 - 11
Latvia 3 5 Not applicable
Lithuania 3 7 Not applicable
Netherlands 3 5 6 - 8
Norway 3 10 Not applicable
Poland 3 5 11
Portugal 3 7 Not applicable
Romania 3 6 Not applicable
Slovakia 3 6 Not applicable
Slovenia 3 5 Not applicable
Spain 3 7 Not applicable
Sweden 3 6 11
Switzerland 3 5 8 - 10
United Kingdom 4 7 9
United States 1-2 5 - 7 Not applicable

 

* Note that for pallet products an appointment needs to be made with the customer in order to schedule a delivery time and day.

Country Carrier (Parcel) Carrier (Pallet)
Austria (AT) GLS RABEN
Australia (AU) FASTWAY, DFE, AUSPOST, COURIERS PLEASE, TOLL  
Belgium (BE) DPD, POST NL, MONDIAL RELAY K+N
Bulgaria (BG) GLS  
Switzerland (CH) DPD, STRECK  
Czech Republic (CZ) DPD RABEN
Germany (DE) DPD, GLS RABEN, RABELINK
Denmark (DK) DPD K+N
Estonia (EE) DPD_PL  
Spain (ES) SEUR, MONDIAL RELAY RABEN
France (FR) GLS, MONDIAL RELAY K+N
Finland (FI) DPD  
Greece (GR) DPD  
Croatia (HR) GLS  
Hungary (HU) DPD  
Ireland (IE) GLS, YODEL  
Italy (IT) BRT RABEN
Lithuania (LT) DPD_PL  
Latvia (LV) DPD_PL  
Netherlands (NL) DPD, POST_NL K+N, RABELINK
Norway (NO) BRING  
Poland (PL) DPD_PL RABEN
Portugal (PT) SEUR  
Romania (RO) GLS  
Sweden (SE) DPD K+N
Slovenia (SI) DPD  
Slovakia (SK) GLS  
United Kingdom (UK) GLS, YODEL K+N
United States (US) UPS  

 

Please see the following blocked zip codes per country. If the zip code you would like to sell to is in here, it means we cannot ship to that area, and therefore you cannot place orders for this address

 

Countries that don't have blocked zip codes, and therefore we can ship everywhere within that country

  • Netherlands
  • Estonia
  • Ireland
  • Lithuania
  • Latvia
  • Belgium
  • Bulgaria
  • Austria
  • Croatia
  • Czech Republic
  • Hungary
  • Italy
  • Poland
  • Romania
  • Slovakia
  • Slovenia

Blocked zip code areas per country

Germany

  • hiddensee
  • Pellworm
  • Hooge
  • North Marsch-Langeness
  • Gröde
  • Foehr
  • fog
  • Sylt
  • Langeoog
  • Spiekeroog
  • Wangerooge
  • Norderney
  • Right
  • Baltrum
  • Borkum
  • Helgoland
  • Chiemsee

France

  • Corsica
  • Ile de Bréhat
  • Ushant Island
  • Ile de Batz
  • Molène Island
  • Ile de Sein
  • Belle Ile
  • Ile de Groix
  • Ile aux Moines
  • Ile d'Arz
  • Ile D'Yeu
  • French overseas areas (DOM TOM)
  • Monaco

Denmark

  • Faroer Islands
  • Ronne
  • Aakirkeby
  • Nexo
  • Svaneke
  • Ostermarie
  • Gudhjem
  • Allinge
  • Klemensker
  • Hasle
  • Greenland
  • Sejerø
  • Marstal
  • Ærøskøbing
  • Søby Ærø
  • Fanoe
  • Fur
  • Samsø Municipality
  • Anholt
  • Læsø

United Kingdom

  • Guernsey
  • Outer Hebrides
  • Isle of Man
  • Jersey
  • Kirkwall
  • Shetland islands

Sweden

  • Alsvik
  • Ingmarsö
  • Gällnöby
  • namdo
  • Runmarö
  • Stavsudda
  • Ornö
  • Drottningskär
  • Asperö
  • Källö-Knippla
  • Skarhamn
  • Furusund

Greece

  • Attica
  • Crete
  • Chios
  • Samos
  • Cyclades
  • Dodecanese

Spain

  • Balearics
  • Gran Canaria
  • Tenerife

Australia

  • PO Boxes
  • Norfolk Island
  • Christmas Island and Cocos (Keeling) Island
  • Australian Antarctic Territory

United States

  • PO Boxes
  • Puerto Rico
  • Virgin Islands
  • San Juan Municipality
  • Hawaii
  • Alaska
  • Military bases

Norway

  • Kleppestø
  • Spitsbergen

Finland

  • Åland Islands

Portugal

  • Madeira and Azores