• Due to the system issue, currently we don't support to send vidaXL customer service videos in MP4 format as proof. Please kindly change MP4 format to another in adavnce, such as AVI and rmvb.

 

  • For COVID-19 reasons, shipments in Italy by carrier Bartolini from October 16 are blocked for these zip codes: 00010, 00011, 00012, 00013, 00017, 00018, 00019, 00020, 00021, 00022, 00023, 00024, 00025, 00026, 00027, 00028, 00029, 00131, 00132, 00137, 00141, 00155, 00156, 00157, 00158, 00159, 00162, 00171, 00172, 00176, 00177, 00191, 02036

 

          As soon as these areas not to be blocked, this notification will be removed.

 

  • Chat is available within the following time frames from October 21st: 

          13:00-14:00 (GMT+10)
          9:00-11:00 (GMT+2)
          For order-related questions please reach out to our customer service team b2bservice@vidaxl.com.

 

  • We would like to inform you of the change in carrier. Starting October 16, 2020,  vidaXL have changed from DPD to DPD HU for Hungary and GLS to DPD for Austria.

 

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