1.We currently have a backlog for sending out parts replacements from our EU warehouse. We are doing the best we can to solve this issue and expect to do so at the beginning of Aug. 
In the meantime, partial refunds and carton replacements or full replacements with return will be offered instead of parts replacements.

 

2. Chat is available within the following time frames from July 30th
12:00-13:00 (GMT+10)
9:00-11:00 (GMT+2)

For order-related questions please reach out to our customer service team b2bservice@vidaxl.com.

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